I've been reading this thread as it has unfolded with increasing frustration. I, like many of the contributors on this forum, have used TA to review resorts, places to eat/stay/go etc etc in many places home and abroad and have taken the balance between good and bad reviews at face value. In light of Silverstars experience I feel I'm being taken for a mug.
If you can't trust TA to leave first hand reviews alone what's the point of them. Businesses have a right to respond and thats where the counter-balance comes in so TA should not censor/remove legitmate reviews.
I use Skytrax to review airlines and this debate has got me wondering about them as well now (though there certainly seem to be a lot of poor reviews on their site).
Its all very interesting.