I've never heard of it happening before - it does make you question the site's credibility. I had a quick read through their complaints pages and can't see why or how Silverstar's post would be removed (no blackmail or derogatory feedback). Has anyone else ever had a post removed?
We, like most travellers, use Trip Advisor as THE go-to website for impartial views - and, for that reason, so do Thomson! We chose Delfino Blu for our honeymoon based on its reviews, and as I've already posted, we couldn't fault the service or experience we received. However, the way Kostas trains his team to defend the hotel from non-residents is completely at odds with the way the rest of the village embraces visitors.
Like most of us, I'm avidly reading this thread, to find out the final answer to this one!!