I have eaten at the Delfino Blu several times in 2008/9 and have always really liked it and had good food and service.
I suggested to my parents that we eat there during our stay as for one reason or another they had never got round to eating there and quite fancied giving it a try especially after we had said how lovely it was.
My husband went to book a table during the day for 10 of us and was instructed by Kostas to deal with one of the waiters who would take all the details. Said waiter (who shall remain nameless…) then proceeded to pull faces and sigh and make out like it was a massive inconvenience to accommodate us and eventually said he would do it.
We turned up at 8pm that night to be told that it was too windy to sit outside and they had no tables free indoors so they had cancelled our table!! Well, let’s just say that they were told in no uncertain terms that it was not too windy and we wanted them to sort the table sharpish!!
We were told to go to the pool bar whilst they did the table and the bar man couldn’t have less personality or looked less fed up…..he was completely miserable. By this point my parents are looking at me as if the say ‘and you think this place is nice?’ and I am wondering what the hell is going on….
Eventually the table is ready and the same waiter who took the booking is our waiter – rude, condescending and disdainful come to mind when thinking of his behaviour – the food was good but I could tell that nobody was really enjoying the meal because of how we had been treated. The waiter must have overheard some of our less than happy comments because at the end of the meal he bought us free drinks and plates of fruit – but the damage was done.
By the time we left we were really annoyed and I spoke to a couple of my Greek friends in the town and they basically said that that is how Kostas trains his staff to act and if you are not staying at the hotel then you are not always treated particularly well. They think that they are the crème de la crème and unless you obviously have a lot of money, they are not interested.
I will never go there again and will also be putting a scathing review on trip adviser. Kostas needs to sort it out!