Author Topic: Thomson feedback  (Read 24984 times)

Offline Dupnica

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Re: Thomson feedback
« Reply #15 on: October 19, 2014, 09:08:03 PM »
Do you think the problems with long coach journeys and multiple pick ups occur more frequently at the beginning and end of the season when there are fewer visitors? I would think that during July and August there would be enough people staying in Ag Stef. and Arrilas to fill a coach.

Offline BAJ

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Re: Thomson feedback
« Reply #16 on: October 19, 2014, 11:42:06 PM »
Yes, end of July our coach from airport was full, we only dropped off for the mini bus to St George. Didnt even drop off in  Arillas, everyone was staying in San Stef.

Offline swedebasher

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Re: Thomson feedback
« Reply #17 on: October 20, 2014, 12:03:05 PM »
When we went the second week of May, the coach was full up with just St George, Arillas, and SS. The same when we were there mid to late September. Haven't had a milkman's round for a few years thankfully.
The Sopranos-la miglior serie in TV mai.
Mafiosa , Gomorra e Innan vi dör sono anche due serie eccellenti.

Offline Jimbo

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Re: Thomson feedback
« Reply #18 on: October 20, 2014, 12:13:27 PM »
I think there's a lot of truth in that. The bus was fine in the summer.

Offline tonyco1

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Re: Thomson feedback
« Reply #19 on: October 21, 2014, 09:03:17 PM »
Just got round to reading this one - when I had trouble with Thomson on a Turkey holiday - I got the usual brush off
so I Googled the Directors and emailed them - all of them - top to bottom  - re-emailed them several times as I was getting annoyed by now,
then Facebooked their site and eventually I got a response & some compensation and extra discount on the next holiday
but it was like getting blood from a stone....
Happy Days in Agios Stefanos, Avliotes, Corfu!! TonyCo1

Offline Jimbo

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Re: Thomson feedback
« Reply #20 on: October 24, 2014, 02:26:49 AM »
I've had a "holding" email from Thomson saying that they will normally respond within 28 days.

My small company's response time is four hours or less.

Offline Waspman

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Re: Thomson feedback
« Reply #21 on: October 24, 2014, 12:09:37 PM »
You might get a final response in about a year Jim, if you're lucky

Offline Jimbo

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Re: Thomson feedback
« Reply #22 on: October 24, 2014, 01:11:28 PM »
Breath holding not...

Offline Rod

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Re: Thomson feedback
« Reply #23 on: October 24, 2014, 06:25:23 PM »
It's not as if you are trouble making.  You are basically asking for feedback.  I can't believe how these companies get away with it.  Stick with it Jimbo.

Offline Andy7

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Re: Thomson feedback
« Reply #24 on: October 24, 2014, 10:22:53 PM »
Dear me Jimbo 3 hours is crazy, that's as long as it takes to fly back to the UK!

Don't hold your breath to hear from Thomson, these people only want positive comments and are not interested in genuine concerns or when things go wrong.

How different to Holiday Extras who I complained to in September, I heard back within 2 days and had my money back with future booking discounts within two weeks, I was gobsmacked!

Andy

Offline Buttons1

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Re: Thomson feedback
« Reply #25 on: January 13, 2015, 10:30:02 PM »
This is why we now hire a car at the airport and drive ourselves. It saves at least an hr, if not more. Never again will we use the bus transfer, apart from the time involved, we were both feeling quite sick from the fumes of the coach by the time we arrived.

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Re: Thomson feedback
« Reply #26 on: January 14, 2015, 01:37:13 PM »
We usually get taxi's now as we booked independent.  Great service from Lesley at Corfu Selections. €58 one way this year. Usually takes around 50 Mins dependant in time/day you arrive.
We have Harry as out driver..... great bloke

Offline Jimbo

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Re: Thomson feedback
« Reply #27 on: January 14, 2015, 03:16:44 PM »
Actually, I did get a reply from Thomson, which assured me of their undying love for their customers, regret, self-flagellation, and a commitment to do b***** all about it.

Offline Andy7

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Re: Thomson feedback
« Reply #28 on: March 19, 2015, 01:29:34 AM »
Jimbo,

Four tips for a happy holiday in San Steph.

Book accommodation with Lesley or Noula
Book flight with Easyjet, Jet2 or Monarch
Book hire car from airport with Corfu Value Plus

And tell the Thompson Gestapo to stick their package where the sun isn't shinning!

Andy

Offline Jimbo

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Re: Thomson feedback
« Reply #29 on: March 19, 2015, 11:47:15 AM »
I did get feedback!

Thomson is far too convenient for us to seriously consider DIY from another airport. Empty motorway to within a few miles of the airport, and that will be all the way next year when the M18 to Robin Hood spur opens. Jet2 from Leeds is next best, but that's a horrible drive from Hull and the flights get back very late.

 

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