San Stefanos Online ~ North West Corfu

Welcome to San Stefanos (NW Corfu) => Where to stay => Topic started by: missh on August 30, 2009, 11:21:48 PM

Title: Thomas Cook NEVER again
Post by: missh on August 30, 2009, 11:21:48 PM

My bf and I were supposed to stay in San Stef in July for 2 weeks.  2 days before we flew TCook rang us to infor us that due to "contract trouble" we could not stay in the Mythos apartments and they had booked us into the Andromeda Perrloudas.  if we were not happy they said they would cancle the holiday which would have been fine if I had a choice of holidays but because I work in a school I am restricted so we had to go.  When we got to the airport they told us that the Mythos was "flooded" When we arrived at the appartment they had just been cleaned and on close inspection not very well.  there was a plaster on the floor in the bathroom the toilet was blocked they had missed behind the door and the  cutlery/bottle opener were all rusty.  The 4 chairs were also coverd in damp mold. 

I did not wait for the reps meeting and rang TC who sent a poor boy round.  The next day the rep came and had a go at me for complaing and said they were the best appartments in corfu taht never have complaints, so I  showed her the apartmenst and she seemed to think that it was perfectly clean.  I then showed the cutlery and the chairs "oh thas the way they are stored in winter and the chairs and things get like that" I dont care how basic the appartmenst are I like them clean that is all I ask. 

We the asked to move and we were told taht we could move but it would cost US 360 euros but thery would throw in £60 each for the incovenence. 

i was not a happy bunny but we made the best of it and had an all told great holiday but with no help from TCook.

Title: Re: Thomas Cook NEVER again
Post by: tonyco1 on August 30, 2009, 11:36:03 PM

We got ripped off by the Thomas Cook Luggage (of 15Kg) scam in Turkey last year.
They are not my favourite Tour Operator by a mile!!
The way you were treated is disgusting and the Rep should be shot!! Customer Service is a Joke!!

Title: Re: Thomas Cook NEVER again
Post by: DALE AND JOHN on September 01, 2009, 11:57:03 PM

We have booked for they Mythos next June, we flooded once whilst we were staying there, the holes on the balcony are not big enough to take the thunderstorms, so the balcony fills with water and comes through the bedroom - the saucepans came in handy!!!! All the brothers were there straight away to help and we were mopped up etc with an hour. We are going to San stef. on Monday but staying at the Nondas - we will go and see the family at Mythos and check that everything ok. 

Title: Re: Thomas Cook NEVER again
Post by: tonyco1 on September 02, 2009, 03:11:59 AM

Nice one - we have stayed with Nondas in the past - say hello to him and Dimitris for us!
He now has a pool as well I am told!!
Tony & Linda

Title: Re: Thomas Cook NEVER again
Post by: swedebasher on September 02, 2009, 12:27:09 PM

Nondas looked pretty poorly when we were over there in May, anyone know how he is coming along??

Title: Re: Thomas Cook NEVER again
Post by: tonyco1 on September 02, 2009, 09:42:19 PM

His health has been poor for some years now, hope he is OK!!