San Stefanos Online ~ North West Corfu

Welcome to San Stefanos (NW Corfu) => Where to stay => Topic started by: Rod on March 15, 2010, 06:00:21 PM

Title: Thomas Cook (shocking)
Post by: Rod on March 15, 2010, 06:00:21 PM
Hi everybody,

It's been a while since I've been on, so I thought I would have a good old Victor Meldrew moan about Thomas Cook.  My wife and I booked way back in October, for 2 weeks, 18th June staying at the Mythos apartments.  Or so we thought!  I received a phone call today from the local Thomas Cook branch to inform me that "the hotelier is unable to honour your reservation".  So in their wisdom, without my blessing, they decided to book me into the Kokinos apartments in Arillas.

Well I visted the local office and told them in no uncertain terms that I thought their actions or lack of them was disgusting.  I asked all the relevant questions, why? how? etc; but they were totally indifferent to my dilemma and put the blame firmly with the owners of the Mythos apartments.  Now I stayed at these apartments last year and I recall other holiday makers having similar problems.  Why are Thomas Cook giving these people any business?  They honestly did not seem to be interested in resolving my problem and I ended up sitting going through various options available.  After this holiday I will not touch Thomas Cook again!

To conclude, I changed dates and my wife and I are staying for two weeks at the Vicky apartments starting 25th June.  Any feedback on these apartments would be helpful.

Rod.
Title: Re: Thomas Cook (shocking)
Post by: H A S on March 15, 2010, 06:28:32 PM
Vicky appartments very good am sure you will have a good holiday there.
Regards Harry
Title: Re: Thomas Cook (shocking)
Post by: Rod on March 15, 2010, 08:29:19 PM
Thanks Harry, I take it you have stayed here?
Title: Re: Thomas Cook (shocking)
Post by: Sandra W on March 16, 2010, 01:48:31 AM
Stayed there a few years ago. Expensively updated since. Had a look and impressed. Handy for beach!
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 16, 2010, 07:17:45 AM
Must echo that - very nice place to stay!!
You will not be sorry!! Enjoy
Tony
Title: Re: Thomas Cook (shocking)
Post by: Jules on March 16, 2010, 10:27:35 AM
Things like this usually turn out for the best. You will still have a fantastic time and be more centrally situated as well. Being near the beach will also be a great bonus. :)
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 16, 2010, 09:57:16 PM
Trust me - you did well!!
Title: Re: Thomas Cook (shocking)
Post by: don on March 16, 2010, 11:54:45 PM
http://www.corfuselections.com/agstef.html

Copy and paste the above!
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 17, 2010, 09:25:45 PM
Good link!
Title: Re: Thomas Cook (shocking)
Post by: Lesley on March 19, 2010, 11:58:34 PM
Echo all the others Vicky apartments are fab you can click on their webpage via www.corfuselections.com ,ag stef and vicky pool and then go into rooms to see inside apartments am sure you will have a wonderful time there in ag stef, just as a thought I did see the Mythos on another websire up for sale dont know if that has anything to do with it maybe?
Title: Re: Thomas Cook (shocking)
Post by: Lesley on March 20, 2010, 12:11:42 AM
PS as you will no doubt be going out for dinner same website www.corfuselections.com click onto ozzyoil and claim ur voucher for a free 1/2 carafe of wine and see their website too on www.ozzyoil.com......all the best for a fab hol in aghios stefanos.......
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 20, 2010, 08:10:05 AM
Good old Ozzie Oils!!
Title: Re: Thomas Cook (shocking)
Post by: Rod on March 21, 2010, 01:10:59 AM
Thanks for the feedfack everyone.  I know we will enjoy our stay, mainly because the resort is great.  Ijust feel awfully let down by both Thomas Cook AND the owners of the Mythos apartments.
Title: Re: Thomas Cook (shocking)
Post by: Rod on March 21, 2010, 01:20:21 AM
Hi Tony,

You seem to have a lot of knowledge regarding the resort and various hotels/apartments, I feel a lot happier reading your comments.  Thanks a lot.

Regards,

Rod.
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 21, 2010, 01:44:42 AM
There's a few of us on this site that have built up a lot of knowledge over the years of going there,
and some who now live there now, that may be more up to date, being local.
However, between us - we should be able to give a pretty good idea of what to expect,
and your new Apartments are better than the first booking for sure!!
Very well placed in the resort, close to everything and I would say above average quality.
We are sure you will be pleased.
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 21, 2010, 01:51:38 AM
Don't forget Lesleys post - Mythos seem to be up for sale - so no wonder there were problems!!
Title: Re: Thomas Cook (shocking)
Post by: Jules on March 21, 2010, 03:16:48 AM
I think Mythos have been up for sale before as well in the last few years
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 21, 2010, 04:35:10 AM
That would be the beer Jules! LOL
Title: Re: Thomas Cook (shocking)
Post by: madge on March 22, 2010, 06:12:00 PM
Just been reading this post thread with dread - we are also booked for the Mythos Apartments leaving one week after on 25th June.  Up until now we have had no letter from Thomas Cook, so am wondering if anyone else booked for June has had their holiday cancelled?  We unfortunately cannot change our date of travel as holidays booked from work.  Does put a damper on a much looked forward to holiday, especially reading about Mythos apts being up for sale.
Title: Re: Thomas Cook (shocking)
Post by: sooz on March 23, 2010, 12:18:20 AM
Yes, I am concerned as well.  We are staying at Mythos for 11 nights from 5th July and I am now dreading receiving a letter/phone call/e-mail telling me there are problems!!  However, they are still on sale on Thos Cook's website, several dates in May and a few in August were still available as of yesterday so perhaps it is only that one date that is a problem!!

I wait with baited breath for more information.

Sue
Title: Re: Thomas Cook (shocking)
Post by: LILOLIL on March 23, 2010, 01:03:39 AM
Last year the Mythos was still with Corfuescape as well as Thomascook.So they did double book and thats why they mooved people last year.The appartments have now dropped their sale price ,but still no sale.They do book quick because they are popular.Tour operators also try to fill all rooms.If one block of appartments hasnt sold well and another one has ,they try to book the ones that are not selling well.They never let us see the actual Database>Its the same sometimes when you book a flight, they will tell you its the last seats available then we panic and book them no matter what cost.
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 24, 2010, 09:14:18 PM
The trouble with flights is that sometimes it's true, and sometimes it's a booking scam.
or just that their share of seats has been sold.
When this happens, another agent may still have seats on the flight for sale - a bit like theatre Tickets!!

As for the Mythos, I gather that it's being sold as a going concern - a business, so T/Cook should honour the bookings,
we would hope!
Thomas Cook may choose to place people elsewhere, but I would be screaming if it was another resort.
Try not to let these big operators bully you into anywhere else -
they always have the option of renting other accomodation in S S!!
Title: Re: Thomas Cook (shocking)
Post by: Rod on March 24, 2010, 09:27:23 PM
Madge, Sooz,

I did not mean to scare monger, honest.  I am quite sure you will have a lovely time.  Its just that we were exactly in your situation last year because we also had read similar reports of people being moved at the last moment and its not a nice feeling.  This just backs up my annoyance at Thomas Cook for letting the same scenario happening yet AGAIN.  We were unlucky this year I'm sure.  Have a fab time.

Rod
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 24, 2010, 10:46:02 PM
We'll all be watching you Thomas Cook!!!!
Title: Re: Thomas Cook (shocking)
Post by: Sandra W on March 25, 2010, 12:22:04 AM
 We are with them in April. Strangely our flight numbers have different flight times each week. Never known this before! Had bad experiences with T Cook before.
Title: Re: Thomas Cook (shocking)
Post by: Rod on March 25, 2010, 10:56:52 AM
I forgot to mention, we had actually paid the outstanding balance literally one week prior to being told they could not honour the holiday.  Bit suspicious dont you think?
Title: Re: Thomas Cook (shocking)
Post by: Lesley on March 25, 2010, 09:14:53 PM
I suppose you could always give the owners a call and find out why, if u want the number I will find out for you let me know. Lesley
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 25, 2010, 11:48:42 PM
Rod - you are really much better off in the vicky Apts - trust me on this one.
When you get there  - take a walk around to the Mythos, they look ok, but not located nearly as well,
or as well fitted out. You will be pleased not to do the long walk each day.
However, if you like walking, there are plenty to do and you can choose where - Harbour etc
Title: Re: Thomas Cook (shocking)
Post by: missh on March 29, 2010, 03:15:09 PM
Rod exactly the same thing happened to us and another couple last summer, we booked Mythos apartmet though Thomas Cook, 2 days or so before we were going we were told that we had been double booked then tols that we had to take an apartment near Sidari. 
When we got there we were told another taleby the rep. 
Title: Re: Thomas Cook (shocking)
Post by: Belgianram on March 29, 2010, 05:40:06 PM
Hello all, I've not been on here since last year but thought I'd pop back on as we're thinking about coming back to SS this year.
I'm shocked by what Rod has said as we would like to return to the Mythos.  :(

Tony, not sure I'd agree with you concerning the standard of the Mythos, our apartment was absolutely beautiful and couldn't fault a single thing (and believe me, I'm the biggest snob going!!). All fixtures and fittings were of an excellent standard.

I was going to book today, but not sure I'll bother now........ :'(
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 30, 2010, 03:45:54 AM
Belgianram, I was not putting down the Mythos Apt's, I have seen from previous reports that it is of a good standard, and made visitors happy to be there.
I simply meant that the Vicky Apt's are of a very high standard of build quality and fittings.
Check out the website pictures there.
I still don't like the long walk from there to the beach each day, so it wouldn't suit me.

It seems the Mythos may be a "Dodgy" booking this season, who knows??, so if not sure  - plenty of alternatives to book if not happy with the risk - I wouldn't be!.
Check out the Vicky - why not!
Also loads of Apt's with Thomson's or San Stefanos Travel, or go independently - we have many times with no problems, and the locals appreciate the business.
San Stefanos is too good a resort to be put off by one problem with one Apt!
Cast around and do the best deal - after all - you only sleep and shower in a room on Holiday!!
Give it some thought, as lots of really nice places to stay!


Title: Re: Thomas Cook (shocking)
Post by: sooz on March 30, 2010, 08:47:06 PM
Well, I for one, have decided not to continually worry about something that might not happen.  I'm due to pay the balance for the Mythos this week so maybe I will find something out after this has been done.  At least forewarned is forearmed.  And if the worst does happen, with the exception of two resorts, I will consider anywhere on the island. 

The main thing is getting to Corfu!  Two years ago we discovered the Tzevenos apartments in St George South only because we could not book our favorite in Roda and never regretted the change!

Sue
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 30, 2010, 09:16:27 PM
Sue
I hope it goes well - perhaps you could update us all here once you find out, so we can gauge what is happening!
It would be nice if the Mythos is operating as normal!
Thanks
Tony
Title: Re: Thomas Cook (shocking)
Post by: Gillywoo on March 30, 2010, 10:40:51 PM
My husband and I are in a real dilema now because we have booked the Mythos for July and because the kids are joining us for week 2 we must be in San Steph (we dont want to go anywhere else anyway!) >:(

We are tempted to dump our deposit book Easyjet and make our own way, I have already contacted the Fedra Mare, Vicky and Kapetanios.

This really is the last time we book a package to San Steph, the combination of Easyjet and direct booking means packages just are not worth it!

Gilly
Title: Re: Thomas Cook (shocking)
Post by: sooz on March 30, 2010, 11:39:23 PM
Shouldn't we be keeping things in perspective here?  So far, Rod is the only one (we know of) who has been moved elsewhere!  No matter whether you book via TOs or independently you are still at the mercy of others, i.e. TOs or airlines, or come to that, air traffic controllers!!! ::

Sue
Title: Re: Thomas Cook (shocking)
Post by: don on March 30, 2010, 11:45:55 PM
My husband and I are in a real dilema now because we have booked the Mythos for July and because the kids are joining us for week 2 we must be in San Steph (we dont want to go anywhere else anyway!) >:(

We are tempted to dump our deposit book Easyjet and make our own way, I have already contacted the Fedra Mare, Vicky and Kapetanios.

This really is the last time we book a package to San Steph, the combination of Easyjet and direct booking means packages just are not worth it!

Gilly


Gilly..... I told you last year!   Easyjet get good flying weather too........... Maybe!!!
Title: Re: Thomas Cook (shocking)
Post by: Gillywoo on March 31, 2010, 01:16:48 AM

Not sure about the flying weather Don ;), but we were impressed last year with Easyjet so thats the way from now on.

You can also book Easyjet from Saturday to Monday so thats 16 nights in San Steph instead of 14!

I have emailed Thomas Cook for an assurance on the Mythos but not holding my breath.

If you get a knock on your door on June 28th it will be us with our bags!! :)

Gilly
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 31, 2010, 04:45:52 AM
We did the Easyjet thing last year - best flight yet! Booked independently with San Stef Travel that time,
but have booked direct with many Apartments over the years - we just look for a good deal.
If the flights cheap, go independently - if it's not packages may be better value!
But - Thomson's packages have always been very good - if the price is right!
Thomas Cook has a small footprint in San Stefanos, so is more prone to over-booking etc.
or if it has lost the Mythos, it will have limited alternatives.

No one should panic yet - best to wait and see for a bit, before spending more money!

If you paid & T/Cook put you elsewhere in Corfu and you can't get a refund, (you should),
you can always just do a transfer to S S and book an Apt, just use the flight you already paid for.
Secondly - - knock on Don's door for a free stay - - LOL

Title: Re: Thomas Cook (shocking)
Post by: madge on March 31, 2010, 05:50:35 PM
I replied earlier regarding our booking to Mythos on 25th June, but up until now, and we have paid our balance, we have not heard anything from Thomas Cook regarding a cancellation, and we are just a week behind Rod.  Hopefully everything will be ok, but it does make you a bit apprehensive as to what will happen.  I also did a bit of checking to see what was available in SS for our dates, very little, and as we fly from Newcastle the flight only is nearly as much as we paid for the holiday in the first place.  We also for years and years did our own thing, booked flight and accommodation separately but when we priced everything up last September when we booked, we could not get anything near the price of the package from TC, that's why we booked with them. Also because the Mythos looked lovely and a very small complex which is what appealed.  Will let you know if we hear anything and think will give TC a call.
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on March 31, 2010, 08:04:52 PM
Thanks Madge, again, when you get some info, please post it as lots of interested parties waiting to find out what's happening!
Title: Re: Thomas Cook (shocking)
Post by: Gillywoo on April 01, 2010, 12:30:37 AM
Well we have looked at alternatives and it doesnt look good, a flight from East Midlands would cost £425 and stopping at the Perros (for example) would cost £725 making a total of £1,150, add to that the £200 lost deposit and it comes to £1,350! O.K. that includes transfers but thats a lot of money.

So I think we will have to wait and hope for the best, if Thomas Cook pull a fast one at least we should get some money back even if we use the flight.

BTW The Vicky & Kapetanios are both full, I think San Steph is going to be much busier this year.

Andy

Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on April 01, 2010, 01:30:04 AM
Andy & Gilly
It's time to wring an answer from T/Cook - have they confirmed anything with you yet?
I remember that they don't answer the phone as well when you phone customer services.
Title: Re: Thomas Cook (shocking)
Post by: madge on April 01, 2010, 03:54:32 PM
Hi All - managed to speak to customer services yesterday at TC - long wait on phone for someone to answer but they informed me that there was nothing on their system regarding my booking that should affect my holiday, so can only go off that.  It looks at the moment that it is only Rod who has had the problem, at least only from those who read this forum.  If I hear anything to the contrary will let you all know.  Hopefully all our holidays to the Mythos will be ok!!  Think we should maybe stop worrying and wondering and look forward to our well earned rests, what will be will be and all that!!  Cheers to all Madge x
Title: Re: Thomas Cook (shocking)
Post by: sooz on April 01, 2010, 10:19:01 PM
Thanks, Madge you have confirmed what I have been thinking.  We will be paying the balance of or holiday tomorrow.  So once that's been done I will relax and look forward to Corfu and hope for the best concerning the Mythos!

Sue
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on April 02, 2010, 03:33:17 AM
Sooz
If it was me I would do it by phone and ask the question, best to be re-assured!
Let us all know - but seems to be looking good!
Title: Re: Thomas Cook (shocking)
Post by: Gillywoo on April 02, 2010, 02:57:23 PM
Sooz
If it was me I would do it by phone and ask the question, best to be re-assured!
Let us all know - but seems to be looking good!

Good idea tony, I will pay the balance by phone next week and get an assurance from a named person first.

If the worst comes to the worst then it all helps.

Andy
Title: Re: Thomas Cook (shocking)
Post by: sooz on April 02, 2010, 05:11:09 PM
Well, I've paid today on line and everything still said Mythos!  Woe betide anyone who now tries to send us anywhere else!  They've not yet met Richard, my other half, who once managed to get a meal for 4 costing £150 knocked down to £25 after complaining about the atrocious service! ;D ;D ;D

So roll on 5th July!

Sue
Title: Re: Thomas Cook (shocking)
Post by: LILOLIL on April 02, 2010, 07:58:25 PM
I hope everything is good for you guys.The Mythos is a great place to stay.George one of the brothers is such a helpful guy.You should also try his restaurant in sidari called Mythos.It was just last year he did bookings through corfuescape as well as TC. that there was an overbooking. :)
Title: Re: Thomas Cook (shocking)
Post by: Gillywoo on April 02, 2010, 08:45:52 PM
After sending an email to Thomas Cook on Wednesday night about the Mythos, I have just recieved an email which says our reservation at the Mythos is confirmed.

Oh well, I have done everything I can now so will hope for the best

If ever I feel a bit worried I just watch this:

http://www.youtube.com/watch?v=xZObqmJJPIM

 ;D ;D ;D

Andy
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on April 03, 2010, 10:58:37 AM
Well - looks like a happy ending - which is a relief for all concerned!!
Watch this space!! :)
Title: Re: Thomas Cook (shocking)
Post by: Gillywoo on June 07, 2010, 12:21:53 AM
Got the tickets from Thomas Cook today and its still the Mythos - so far so good.

Fingers crossed for no last minute change!

Andy
Title: Re: Thomas Cook (shocking)
Post by: Rod on June 07, 2010, 01:27:38 AM
Hi Andy,

I feel quite responsible for starting this "thread" but I can only tell the truth and inform others of what has happened to me, and if you look back at other travellers that were booked in the Mythos they say the same and that they were moved at the last moment.  I am sure you will be fine and indeed my wife and I enjoyed 10 nights at the Mythos apartments last year.  As you say Andy, "fingers crossed".  Have a great time!
Title: Re: Thomas Cook (shocking)
Post by: Jules on June 07, 2010, 01:37:26 AM
Are the Mythos with Travel Republic as well?
Title: Re: Thomas Cook (shocking)
Post by: Sandra W on June 07, 2010, 02:03:44 AM
How does anyone book with Thomas Cook? Searched their site and no San Stefanos yet I know they do Mythos, Vicky and Kapetanios.
Title: Re: Thomas Cook (shocking)
Post by: Rod on June 07, 2010, 02:23:47 AM
Sandra,

I think they call it Aghios Stephanos.
Title: Re: Thomas Cook (shocking)
Post by: Jimbo on June 07, 2010, 02:47:02 AM
And quite right too!
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on June 07, 2010, 02:52:00 AM
It used to be known as Agios Stefanos, Avliotes - - when we first went!! Now its San Stefanos NW!!
Title: Re: Thomas Cook (shocking)
Post by: Jimbo on June 07, 2010, 03:14:31 AM
Well, it should be:

Άγιος Στέφανος

but I suppose the jury's out on whether the Greek phi should be f of ph!

I don't like "san" for "Agios! - too Spanish. It's the only Greek place I know of that's been latinised. If it were Crete it would be Ag Steph...

Title: Re: Thomas Cook (shocking)
Post by: Jules on June 07, 2010, 09:55:25 AM
I found all the mentioned apartments on Travel Republic recently
Title: Re: Thomas Cook (shocking)
Post by: madge on June 07, 2010, 11:57:32 AM
Hi everyone - just an update - have also received our tickets for 25th June, and still the Mythos! Can't wait, we are really ready for the rest.  A query while on line - does anyone know how much per week the safe deposit box and air conditioning are at the Mythos for this year, just so we have enough euros when we arrive to pay. 

Has anyone been to Mythos this year, been looking most days on line to see if any reviews yet?

Everyone on this forum has been so helpful and informative about San Stefanos, we feel as if we know the resort already, and will in turn post a review about our thoughts when we get home.   Many thanks Madge x
Title: Re: Thomas Cook (shocking)
Post by: DDyson11 on June 08, 2010, 12:04:53 PM
Hello, We have stayed at the Mythos quite a few times, we were the first to stay in the apartments when they were first built, I dont think you pay for use of the safety deposit box, cant remember the cost of Air con. because we have been in September before and not needed the Air con. We are flying out on the 28th July and staying for 2 weeks - really looking forward to seeing everyone in the resort again and Dimitris, wife and 3 brothers at the Mythos - always looked after us really well !!!
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on June 11, 2010, 01:27:00 AM
Aircon is usually €35 a week or €7 per night around the resort!
Title: Re: Thomas Cook (shocking)
Post by: sooz on June 14, 2010, 09:45:19 PM
Just got our tickets today for 5th July and they still say Mythos! ;D 
Sue
Title: Re: Thomas Cook (shocking)
Post by: tonyco1 on June 14, 2010, 11:27:00 PM
Nice  - let us know when you are there if all is ok