San Stefanos Online ~ North West Corfu
Welcome to San Stefanos (NW Corfu) => San Stefanos news and views => Topic started by: Jacksi on June 11, 2014, 01:46:58 AM
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Hi - just remembered to do this selecting seats with Thomson for our flights and even though it's less than 90 days before we are home it won't let me book our seats, the plan comes up but it won't let me book the actual seats, has anyone else had this problem? We paid extra for this too!!
Also for the first time ever I (or my other half) misplaced the original booking paperwork. When I rang Thomson to ask for a further copy it never arrived. I thus telephoned them to ask what the final balance was and just queried how much hold luggage allowance we were entitled to they told me 15 kgs, I was convinced it had been 20 but they were adamant that it was just 15. When I went in to pay the final amount I again queried the luggage allowance and again was told it was just 15. No way I can cope with just 15kgs for 2 weeks so I paid for an extra 5 kgs each. Now after trying to book our seats I was reading through the confirmation they gave me when I went to pay and I now see we have an allowance of 25 kgs each!! I am annoyed as I have been misinformed twice and paid out extra for something we didn't need!!
I am not a happy person tonight but I will be on the phone to them tomorrow!! Has anyone else had any if these problems? Thanks for listening anyway.
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They'll sort that. Just hope you get through to the UK and not India
Any issues just go into one of their shops
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hey Jacksi, i had a brief problem with Thomson today. i went into the site to input my APIs and although the option was on the screen it wasn't 'clickable'. Then i noticed that at the top of the page it asks you for your email address so that confirmation of your seat selection/extras can be sent to you. once you put in your email address the options below become clickable.
We use Thomson every year but this year the admin/customer service has slipped and I've been disappointed. they gave me wrong dates for our balance to be paid and started sending me demands and cancellation notices 2 weeks before the actual due date. The balance was different on the email than it was in the letter as well. Unnecessary stress. :-[
Hope you manager to get it sorted :)
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We had the same problem with booking seats, it will not let you book them until it is 90 days until your return flight.
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It does say that quite clearly, though it is confusing at first.
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It's only 60 days until we go so it's less than the 90 days. I will keep you informed what happens.
It did let me do the API but not book the seats.
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Rung Thomson this morning, they booked the seats for me over the telephone, luckily I had remembered the ones i wanted to book.
They are getting back to me regarding the luggage weight, they said they have to contact the airline but as yet they have not got back to me and I rang them this morning just after 9 am and it is now lunchtime!!!
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I looked at booking our seats as we did last year just after the 90 day mark but all the extra leg room seats were taken for the both the outward and inward journey's. That being the case I'll just take my chances when I check-in on-line and get the seats allocated.
One thing....... our original booking was for a 5.30am flight. That is now showing as 5am on their website but I haven't had notification of the change. Lucky I checked really though a 30 minute change wouldn't have been a problem I suppose.
I hate airlines I do....
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Jacksi, Thompson have recently changed the allowance from 20kgs to 15kgs for new bookings that's probably what's confused them. I'm dreading what they'll do with our booking as I'm flying over separately 5 days early. We've told them this twice but I've still had to book an outbound seat with my name on it as we'd paid for extra legroom. I think I'll phone again and remind them just before I go.
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Jacksi, Thompson have recently changed the allowance from 20kgs to 15kgs for new bookings that's probably what's confused them. I'm dreading what they'll do with our booking as I'm flying over separately 5 days early. We've told them this twice but I've still had to book an outbound seat with my name on it as we'd paid for extra legroom. I think I'll phone again and remind them just before I go.
Are you going on your own for 5 days staying at Tereza? Did you already book a package? Sounds complicated so from my experience of Thomson this year they are going to struggle to get it right!! Keep us informed.
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Still not heard back from Thomsons re the luggage allowance even though I rang them early this morning - I will be onto them again in the morning!!
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And again no response from Thomsons re the luggage allowance. I rang them this morning again, told didn't think I could have a refund but Manager would be in contact with me before end of day. I tried again around 4ish to be told (girl was getting rude now) the manager had tried to ring me back yesterday and today but my phone was engaged!!!
So at the moment we have apparently 25 kgs of luggage each but each suitcase can only weigh 23 kgs max so it's beginning to look like I have paid £56 (that I didn't need to) for an extra 3kgs of luggage each!!
I will be onto them again tomorrow!!!
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We had no probs booking our seats, probably about 8 weeks before travel. Luggage allowance from Edinburgh this year also cut 15kgs. Rather than pay Thomson any more money for what is simply a means of getting more money out of us, we decided just use the excellent laundry in the village, great service.
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If anyone who needs to get through to Thomson has Facebook they have a page and this was the only way I got any answer re issues I had with my booking. On average they responded within an hr of me posting a comment
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We've had this issue of hold luggage weights with Thomson before.
In the past if you flew from the same airport, on the same flight, same day, same transfer bus, you will have different hold luggage weights dependent on which hotel/apartment you are staying at in Agios (San) Stefanos, for example Barras Apartments may have a 15kg allowance, whereas The Nafsika may have a 20kg allowance
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Seats now booked :)
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So have we. Even after several emails Thomson could not tell me how much baggage was on the original booking, so I booked some extra and ended up with 25 Kilos.
This year everything seems to be 15.
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We went to Tenerife with Thomson last month, 20kg allowance then.
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We always only seem to have 15kgs allowance when we go to San Stef, so we always pay for an extra 5kgs each. However when we go to Gran Canaria, we always seem to get 20kgs ??? Not as yet had any issues with booking seat numbers though.
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Finally got to speak with someone at Thomsons today who actually sounded interested and who got back to me almost straight away! But it gets even more stupid!! You wouldn't believe!!
She agreed we had had 20 kgs from the start and said I had actually signed for this when we booked it but I had also signed for the 25 kgs when I upgraded!! I explained I signed for an extra 5 kgs as I was informed we only had 15 kgs. She said the girl should have gone through the details with me when I signed but I explained she didn't do thus, the shop was very busy and she just handed me over the confirmation of payment all folded up. I said the 3 times I was told that we only had 15 and we couldn't manage with that for 2 weeks and surely before telling me 3 times the eating weight they should have checked our details properly!! It didn't take this girl very long to realise what had happened!!
Now this is where it gets stupid!! She said they were telling her (Thimsons airline I think) that if we want to reduce back to 20 kgs then we have to pay another £56 to do so!!
She is going to speak to "the team" and get back to me!!! I feel a complaint to their head office coming up!! £56 is not a massive amount but that's not the point is it? Anyway it would have paid for a decent meal in SS or lots if alcohol!!!
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It makes me very glad that we travel with Easyjet!! What a nightmare, seems that the left hand doesn't know what the right hand is doing.
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Stay on the case Jacksi (if you'll pardon the pun) and stick out for some compensation for all the hassle, cost of phone calls, etc - you might get a voucher off next year's holiday! The more people acccept poor service, the more these big companies think they can get away with it.
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I fully intend to carry on with this until I either get my money Bach, vouchers towards trips or next year's deposit or if those fail at least champagne and chocolates on the plane out would be nice!!! Lol
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We are at the Romanza on 14 July and we have 20 kgs as usual. Got a bit worried when we read the initial post, so double checked on the my Thomson page and it showed as 20. So was pleased when the e tickets came and confirmed it.
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Just printed our boarding passes for our trip on June 27th. We find this does speed up the process when checking in! :)
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We fly out on 30th June and have only got 15kg this year, so had to pay for the extra 5kg each. In the past it's always been 20kg.
Only giving 15kg then charging for the extra 5kg makes the basic price look cheap when you first look at, it just a way to make to make you think it is cheaper.
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Flying with Thomson's from Bristol with 20kgs (not 15 + 5 extra jst 20kgs). Not sure why its 15 for some people then 20 for others
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We could not make the prices work with Thomsons this year, so booked independent accomm / flights, flying with Thomas Cook out of Newcastle. If I recall, there was only one hold luggage option set at 20k. Even with private transfers we saved a small fortune dropping Thomsons this time around. Not sure how I would feel paying extra for hold luggage when you see what some passangers manage to get into the cabin as hand luggage!
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Last year we booked a package with Thomsons. We were actually sub contracted out to Jet2 for the flight part of the holiday. We only got 15kgs then for some reason
I agree Kev, I think indie is the way forward for us too if possible. That said there are some ridiculously cheap deals about through Thomson at the moment for those able 'to drop everything' and go
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Got 20 kilos for this year with Thomsons but only 15 kilos for next years hols